10%+ of customers have recommended our product to a friend or colleague in the last month |
| Team Earth | Ensure exceptional customer support for students | - 50%+ of the tickets are resolved automatically
80% of support tickets resolved <= 4 hours
Support Customer Satisfaction Score (CSAT) ≥ 80% |
| Team Mars | Ensure a captivating quiz experience for students | - Quizzes CSAT ≥ 80%