"Never Split the Difference: Negotiating As If Your Life Depended On It" is a book about negotiation by Chris Voss, a former FBI hostage negotiator.

The book covers key negotiation tactics that Voss developed and used in high-stakes situations. These tactics are broken down into clear, actionable advice.

Topics include:

• The importance of listening actively and making the other person feel heard.

• Using tactical empathy to understand the feelings and perspective of the other party.

• The concept of "mirroring" to build rapport.

• How to identify and use "Black Swan" pieces of information.

• The method of labeling emotions to diffuse tension.

• How to ask calibrated questions to gather useful information.

• The power of "No" and how to use it effectively in negotiations.

• Negotiating under pressure and remaining calm.

The book uses real-life stories to illustrate these points, making the principles easy to understand and apply in everyday life.

"Never Split the Difference" aims to equip readers with the skills to negotiate successfully in both personal and professional contexts.